Refund and Return Policy

Effective date: September 14, 2026

Thank you for choosing Badgio. Because many Badgio products are manufactured or personalized specifically for an individual customer, event or organization, different return rules apply to customized and non-custom products.

Customized products

All customized, personalized, printed, embroidered, encoded, sequentially numbered or otherwise made-to-order products are final sale.

Once a customer approves the applicable artwork proof, customized products cannot be returned, exchanged or refunded because production is completed specifically for that customer.

Customized products include, without limitation, products featuring:

• Customer-supplied artwork, logos or branding
• Custom colors, dimensions or configurations
• Attendee names or variable information
• QR codes, barcodes or sequential numbering
• Custom printing, embroidery or finishing
• Any other customer-requested personalization

Approval of a proof confirms that the customer has reviewed and accepted the spelling, names, titles, colors, layout, placement, quantities, QR or barcode information and other visible details shown in that proof.

This final-sale restriction does not eliminate any rights that cannot legally be excluded. If a customized product arrives damaged, defective, materially different from the approved proof, or incorrect because of an error by Badgio, contact us within five business days of delivery at getbadgio@gmail.com. Include the order number, a description of the issue, photographs and photographs of the packaging.

After reviewing the claim, Badgio may provide an appropriate remedy, which may include repair, replacement, reprinting or a refund.

Non-custom products

An eligible non-custom product may be returned if:

• The return request is submitted within 14 calendar days after delivery
• The product is unused, undamaged and unopened
• The product remains in its complete original packaging
• The customer provides proof of purchase
• Badgio authorizes the return before it is shipped

Customers are responsible for the cost of returning eligible non-custom products to Badgio’s designated U.S. return address. We strongly recommend using a trackable and insured shipping service. Badgio is not responsible for a return shipment that is lost or damaged before it reaches us.

Do not send merchandise to Badgio without first obtaining return authorization and the correct return address.

To request a return, email getbadgio@gmail.com with:

• Your name
• Order number
• Product being returned
• Reason for the return
• Photographs showing the unopened product and packaging

Refunds

Eligible refunds are issued after the returned product has been received and inspected.

If approved, the customer will receive a full refund of the eligible returned product’s purchase price and applicable taxes to the original payment method. Original shipping or delivery charges are not refundable unless the return resulted from an error by Badgio or the product arrived damaged or defective.

Banks and payment providers may require additional time to post an approved refund.

Exchanges

Customized products cannot be exchanged.

For an eligible non-custom product, we recommend returning the unopened product for a refund and placing a new order for the desired item. This helps prevent availability and pricing issues.

Non-returnable items

The following cannot be returned:

• Customized or personalized products
• Products made according to an approved proof
• Opened products or packaging
• Used, damaged or altered products
• Clearance or final-sale items identified as such before purchase
• Gift cards
• Products returned without authorization
• Products returned after the applicable return period

Contact

Email: getbadgio@gmail.com

Badgio LLC
Illinois, United States