Shipping policy
Shipping Policy
Effective date: September 14, 2026
Shipping destinations
Badgio ships to destinations made available during checkout or confirmed in a written quote.
Availability, shipping methods and charges may vary according to the destination, order size, product type and delivery requirements.
Order processing
Non-custom products are prepared for shipment after payment and order verification.
Customized production does not begin until:
- Badgio receives the required artwork and project information;
- Badgio reviews the submitted materials;
- The customer receives the applicable proof; and
- The customer explicitly approves the latest proof version.
Artwork submission is not proof approval.
Any production or shipping estimate for a customized order begins from the point specified in the applicable product page, quote or order communication. Unless expressly stated otherwise, it should not be assumed to begin on the original order date.
Shipping estimates
Shipping and delivery dates are estimates unless Badgio expressly confirms a guaranteed date in writing.
Badgio will use reasonable efforts to ship within the timeframe presented during checkout, stated on the product page, or agreed in a written quote.
If Badgio cannot ship within the applicable timeframe, Badgio will provide any delay notice, consent request or refund option required by applicable law.
Customers should place event-related orders early enough to allow for artwork review, revisions, proof approval, production, shipping and unexpected carrier delays.
Shipping charges
Available shipping methods and charges are displayed at checkout or included in the applicable quote.
Additional charges may apply to:
- Oversized or unusually heavy shipments
- Multiple delivery locations
- Expedited shipping
- International destinations
- Customs duties, taxes or import fees
- Address corrections or delivery reattempts
Badgio will not add an undisclosed charge without the customer’s authorization.
Tracking
When tracking is available, Badgio will send the tracking information to the email address associated with the order.
Tracking may take time to update after the shipping label is created.
Shipping addresses
Customers are responsible for providing a complete and accurate delivery address.
Contact getbadgio@gmail.com immediately if an address needs to be corrected. Badgio cannot guarantee that an address can be changed after processing or shipment begins.
The customer may be responsible for additional carrier charges resulting from an incorrect or incomplete address.
Delayed, lost or damaged shipments
Carrier delays can occur because of weather, customs, service interruptions, incorrect addresses or circumstances outside Badgio’s reasonable control.
If tracking shows no movement, the shipment is marked delivered but cannot be located, or the package arrives damaged, contact getbadgio@gmail.com promptly.
For visible shipping damage:
- Photograph the unopened package
- Photograph the shipping label
- Photograph the damaged products
- Retain all original packaging
- Contact Badgio within five business days of delivery
Badgio will assist with the carrier claim and determine the appropriate remedy. Carrier investigations may require additional time.
International orders
International customers are responsible for customs duties, import taxes, brokerage charges and similar destination-country fees unless the order or quote expressly states otherwise.
Customs processing may delay delivery. Customers are responsible for ensuring that ordered products may legally be imported into their destination country.
Split shipments
Products within one order may ship separately because of different production locations, availability or package requirements. Separate tracking information may be provided.
Contact
Email: getbadgio@gmail.com